Terms & Conditions | Shaymaonline

Terms and Conditions

Welcome to shaymaonline.com website (the “Site”). By using the Site, even if you are browsing and have not registered, you confirm your understanding of these terms and conditions (“Terms & Conditions'). If you do not agree to these Terms & Conditions of use, you shall not use this Site. The Site reserves the right, to change, modify, add, or remove portions of these Terms & Conditions of use at any time. Changes will be effective when posted on the Site With no other notice provided. Please check these Terms and Conditions of use regularly as they are subject to change without previous notice. Only the most recent version of our Terms & Conditions is accessible from shaymaonline.com, and the most recent version supersedes all previous Terms & Conditions published by us. Your continued use of the Site following the posting of changes to these Terms & Conditions of use constitutes your acceptance of those changes. The products and services offered to you by shaymaonline.com. Shaymaonline LLC is a registered company License N° 2007409.01 in Sharjah Media City, Sharjah, United Arab Emirates and is governed according to Sharjah and UAE law. Shaymaonline.com (from here on referred to as ‘we’, ‘us’ or ‘our’) is happy to hear from all our users (from here on referred to as ‘you’ or ‘your’) and address any questions, queries or complaints not already answered in this document. Just email us at info@shaymaonline.com By using shaymaonline.com, whether or not you are a registered user, you consent, agree and confirm the following:

You agree to the terms set out in our Privacy Policy, our Delivery Policy, our Cancellation & Returns Policy, and all the Terms & Conditions in this document.
Users must register in order to make purchases on Shayma Online or contribute to the community forums. By completing the registration process, you are confirming that you are 21 years old or above or using this site with the permission of your legal guardian.
You agree that we are not liable, as far as we are legally able to be, for any losses resulting from:

Your incorrect use or misuse of Shayma Online
Unauthorized access to your transmissions or data
The content, statements or conduct of third party individuals (including registered Shayma Online users), organizations, whether or not they operate on Shayma Online

4. You agree that once a product is delivered by us and accepted by you, we no longer hold any liability or obligation.

5. You agree that we have the right to terminate your registration on Shayma Online without providing you with a reason. This will generally only be due to a breach of these Terms & Conditions or an extended period of inactivity. We will not be held responsible for the results of our termination of your account.

6. All users of Shaymaonline site agree that they will not use Shayma Online for their own commercial purposes unless they receive written permission from us to do this.

7. You agree not to reproduce any text, images, software, graphics, sound, page layouts or designs, including trademarks, service marks and patents that appear on Shayma Online unless you have our written permission to do so.

8. You agree you will not sell or charge any service fee for access to Shayma Online by any other person.

9. Shayma Online reserves the right to withdraw any service, facility or product range that we currently offer our customers or will offer in the future. We also reserve the right to change the prices of any items or services.

10. Shayma Online reserves the right to run advertisements and promote any product or service and allow any individual or organization to promote any product or service on Shayma Online, providing that they have our written permission.

11. We do not endorse and are not responsible for the content or availability of any third party sites which we feature links to.

12. It is the responsibility of users to inform us if you become aware that anyone is using your account name and password without your permission. It is your responsibility to keep your account name and password safe as you are fully responsible for all activities that take place under your username and password.

13. You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.

Making a purchase

We cannot guarantee that every item displayed on the Site is in stock and available for delivery. We will contact customers who have ordered products that are out of stock and customers will not be charged for these items.
We accept no responsibility for the accurate display of product information, photographs, customer reviews, prices or delivery times. If a price is found to exceed the price stated when you agreed to the sale, we will obtain your written consent to the revised price before charging you for the item.
We make every effort to provide clear and accurate product details. At the time of publication on our Site, all product descriptions are believed to be accurate. We also strive to represent the products on our Site as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.We are not liable for the accuracy or completeness of our product descriptions or the photographs of products and/or our featured product reviews.
Customers agree to the terms of sale, subject to the stated price for all selected items, and complete their orders for their selected items by pressing the ‘confirm’ button at the end of the checkout process.
We will send all customers an acknowledgment email detailing the products that they have ordered. This is not an acceptance of the sale on behalf of Shayma Online.
We will send all customers a dispatch confirmation email. This confirms that we have accepted to sell the selected items to you at the price specified at checkout unless we have subsequently notified you otherwise.
We will notify you if we do not accept the sale before we dispatch your items. Customers must notify us if they wish to cancel their order before items are dispatched. We reserve the right to refuse a sale at our sole discretion, however, non-acceptance of the sale on behalf of Shayma Online will usually take place for one or more of the following reasons:
- The product(s) you ordered are out of stock. We will inform you of this by email. You will not be charged for any products that are out of stock. We will inform you once they come back into stock but you must place a new order if you wish to order the item(s) again.
- We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method.
- We identify that the product you ordered was priced incorrectly or the description contained incorrect details. We will email you to inform you of this with the revised details and ask you whether you wish to proceed with the order.
- You have breached the user Terms & Conditions. We will inform you of this and your order will be cancelled and you will not be charged for it.

8. We are not liable for any delays to our stated delivery times and we cannot guarantee how long it will take to process your payment.

9. We cannot guarantee an assigned delivery time for your items. If you are not at home when we deliver your order, we will try again at a different time of day.

10. We accept no liability for items once they have been dispatched and are in the possession of our delivery partners. Once orders have been dispatched we consider the sale to have been completed and the risk of loss is passed onto you.

11. We accept no responsibility if your card details or the Site’s username and password are used by another person because you have knowingly or unknowingly shared them outside the Site. You are responsible for all activities that occur under your username and password.

Product & Packaging Liability: By placing an order through our Site, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability whatsoever for none of those items including, without limitation, any liability derived from the usage of the items ordered on the Site. You further acknowledge and agree that we shall not be held liable in any manner whatsoever for the improper use of the packaging provided with the orders.

Title to Goods: Title to the items in your order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your order passes to you on delivery to the address detailed in the order.

Intellectual Property: All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the Site Design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions and treaties and cannot be copied or reproduced without our written permission. We own or are licensed to use all material that appears anywhere on shayma Online site. Any reproduction or redistribution of these is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above-listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. We reserve all our rights.

Termination: In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms & Conditions or revoke any or all of your rights granted under the Terms & Conditions. Upon any termination of the Terms & Conditions, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of theTerms & Conditions shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Shayma Online in operating the Site, your sole and exclusive remedy is to discontinue using the Site. No warranty except as otherwise provided in these Terms & Conditions required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of the Site membership, or any products purchased through the Site. Your use of the Site is at your sole risk and it is provided on an 'as is' and 'as available' basis. We reserve the right to restrict or terminate your access to the Site at any time. Save as required by law, we make no warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Site Shall create any warranty of any kind.

Liability: Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Site, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. To the extent permissible by applicable law, we shall have no liability or responsibility for any errors or omissions, on inaccuracies in the content within the Site. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in these Terms & Conditions Is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.

Indemnity: You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Site And/or your breach of any representation, warranty, or other provision of the Terms & Conditions, including the use by third parties accessing the Site Using your account caused by your action or inaction.

Entire Agreement: You acknowledge and agree that these Terms & Conditions, our Privacy Policy, our Delivery Policy, our Cancellation & our Returns Policy, constitute the complete and exclusive agreement between us concerning your use of the Site And any purchase by you of any items through the Site, and supersede and govern all prior proposals, agreements, or other communications. No AgencyNothing contained in these Terms & Conditions Shall be construed as creating any agency, partnership, or other forms of joint enterprise between us. Assignment may wish at some point assign or transfer our rights in these Terms & Conditions to a third party, whether in connection with a merger, acquisition, asset sales, reorganization or otherwise. You agree that we may transfer or assign to a third party all of our rights and obligations with respect to you, including any rights and obligations with respect to your personally identifiable information, on the condition that such third party agree to abide by a privacy policy at least as protective as ourthen-applicable privacy policy, and in-line with applicable data protection regulations.

No Waiver: Any failure to exercise or any delay by either party in exercising its rights or remedies under these Terms & Conditions Shall not be construed as a waiver thereof. The rights and remedies provided by these Terms & Conditions Are cumulative and are not exclusive of any rights or remedies provided by law.

Severability: If any provision of these Terms & Conditions Is held to be invalid, illegal or unenforceable, the remaining Terms & Conditions(or parts thereof) will not be affected and will remain in full force and effect.

Disputes and Governing Law: Any dispute or claim arising out of, or in connection with theSite, the Terms & Conditions, the Privacy Policy, the Delivery Policy And the Cancellation & Returns Policy, shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Shaymaonline.com (the “Site”) privacy policy (“Policy”). This Policy applies only to activities we engage on the Site and does not apply to other activities that are “offline” or unrelated to the Site. We are committed to protecting the privacy of every one of our customers.By visiting our Site For supplying information through its associated customer service channels, you are consenting to the practices described in this Privacy and our Site’s Terms and Conditions. Please note that our policy is updated from time to time and that you will be bound by the most recent update of the Policy appearing on our Site. It is, therefore, your responsibility to continue to check our Policy for updates.

How we use your information: We may use your information including for the following purposes:

for any purpose associated with the processing or fulfillment of your order or to provide any service you request from us;
to verify and execute financial transactions you make through the Site, including procuring credit checks or performing fraud detection;
to assist you with your customer service queries or provide information you have requested
to manage your account;
to provide you with a personalized or improved shopping experience;
for analytical or statistical purposes;
for marketing purposes including sending you newsletters, promotional or transactional information about us and our partners unless you have opted out of receiving such communications;
to improve our service offering or Site;
to combine it with information we already hold lawfully through other sources;
to protect our rights, safety or the safety of others including for fraud prevention;
for any purpose required by law or regulation.We don’t sell your information to any third-party organizations and only share it with our trusted partners who help make your experience on the Site What it is. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.We may use non-personal “aggregated data” to enhance the operation of the Site or analyze interest in the areas of the Site. Additionally, if you provide us with content for publishing or feedback, we may publish your username or other identifying data with your permission.

How we obtain your information: We collect a combination of personal and statistical information about everyone who uses our Site, regardless of whether you are a registered user or not. However, please note that we store all your information with utmost attention to privacy and security.We do not knowingly collect personal information from minors under the age of 21. Minors are not permitted to use the Site, and we request that minors do not submit any personal information to the Site. Since information regarding minors under the age of 21 is not collected, we do not knowingly distribute personal information regarding minors.
Personal Information we require: All our registered users are asked to provide us with the following personal details:

Full Name
Email address
Contact Number
Billing Address
Shipping Address(es)
Credit Card Information. Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.Where you provide the information of a third party to us, you are confirming that you have their consent to do so.

Other information we might collect: We and our third-party partners, for example advertisers and content providers, may also collect statistical information about you while you use our Site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our Site that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our Site. We do not use this information to identify you personally and we may collect it even if you are not a registered user.We may also record all telephone calls and save all email contact that our customers have with us. This is for the purpose of quality control and the development of our services, but we may also collect additional personal data and information from your telephone calls and emails.
Who may we share information with: We may share your information with any of the following:

our group companies;
carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing;
service providers who perform services on our behalf, such as: payment processing, information technology, the Site Maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your order;
our professional services providers such as: legal, audit, financial and insurance advisers;
any assignee, successor operator or prospective purchaser of the Site or of us;
any legal, regulatory, law enforcement, government or municipal bodies; or
any gift recipient or provider of any warranty in relation to your order.

Measures we put in place to protect your data: The security of your personal details is of most importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment. Information you provide to us via our Site is stored on secure servers. It is your responsibility to keep any Site passwords or login codes issued to or chosen by you, confidential.We have implemented various steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Site As part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite such efforts, generally the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Site is therefore carried out at your own risk.Your data may be transferred to, and stored in or outside the United Arab Emirates. In submitting your data to us and using our Site, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection.
What are cookies and what are they used for? What kind of cookies do we use?: Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. These temporary/permanent cookies have a lifespan of around one month to two years, after which they will be automatically deleted. These cookies allow us to collect and analyze data to come up with strategies to improve our Site. Most of the cookies we use are session cookies. Sometimes we do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognize that you’ve visited our Site before and to remember which settings and products you preferred.They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our Site and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect or store personal information about you.Our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymized information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.The statistical data collected as a result of cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them. Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site.By using our Site you agree that we can place these types of cookies on your device and access them whenever you visit the Site.
Declaration of consent: I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the Site. I reserve the right to retract this permission by changing my browser setting to refuse cookies.
Other websites: Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We cannot control this collection of information and therefore we are not responsible for the policies or practices of third parties.
Opting Out: When you first register with us you will be able to choose whether or not to receive marketing communications from us or our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us (which may be by email, SMS, push notification, telephone or direct mail), you will be given an opportunity to unsubscribe.If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us at info@shaymaonline.com and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line. We will process your request as soon as we can. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
Your Rights, Consent & Conditions of Use: By joining and/or using the Site, you confirm that you do not consider the stated Privacy a breach of your rights. By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity. If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to delete or correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at info@shaymaonline.com If you wish to cancel your Site account, please send us an email with the words ‘Cancel Account’ in the title. Your account will be cancelled, and we will delete all personal details that we have stored about you within 30 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners.

Delivery Policy

Shaymaonline understands that getting your items on-time and in perfect condition is important to you. We make every effort and are truly committed to process your order as quickly and pleasant as possible. In order to provide the outmost satisfaction.
Any order placed through the online shop will be fullfilled by our courier as stated in the order page.
Please note that all days referenced are working days (Saturday -Thursday). Any orders placed on Friday will be processed on Saturday. Orders placed after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the order was submitted.
Although we are strongly committed to delivering in the timelines displayed bellow, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from order confirmation. We are not responsible for failures to deliver for reasons outside of our reasonable control, including where you are not available to take delivery of your order or request postponement. Orders are delivered daily excluding public holidays and Fridays(will be delivered next business day). We reserve the right to impose redelivery charges where your order is not accepted at the address supplied to us on the confirmed date of delivery. Additional charges may apply for deliveries outside the city limits of Dubai,Sharjah, Umm Al Quwain, Ajman, Fujairah, Ras Al Khaimah and Abu Dhabi. Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched.
1. Standard Deliveries across UAE, except Abu Dhabi : 3-5 working days.
2. Express Delivery across Dubai, Sharjah, Ajman : Same day for orders confirmed at 12 noon. Otherwise it will be processed and dispatched next day.
3. Due to current situation of COVID-19 express deliveries & standard deliveries to Abu Dhabi may take a bit longer.
Please note that an additional charge of 5% applies for any order paid for by COD (Cash on Delivery).
Please note, for COD orders, the shaymaonline team will call you to confirm your order ahead of processing the shipment.
We are more than happy to answer any questions or listen to any suggestions you may have regarding our Delivery Policy, so please drop us as a msg here or call us at any time (see the phone numbers in our web site).
Customer Service Hours: Sunday - Thursday 9 AM to 6 PM (UAE time) – +971552099227 or check our phone number in our Website (WhatsApp – 24hs) Friday & Saturday we will ensure to respond within 24 hours.

Cancellation and Refund Policy

Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse
In case of receipt of damaged, defective or not as ordered items, please report the same immediately to our Customer Service team on the day of delivery of the goods and the replacement will be on its way to you.
Please note in such cases where a replacement is not available refunded amount will stay as store credit to use for future ordering.
We can only accept returns of products in excellent condition along with the original sealed packaging.
Items must not be opened/damaged.
If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
Please note that we reserve the right to refuse any returned shipments if the product has been used or damaged.

By using Shaymaonline Platform and website you agree to above stated terms.